Walk-in patients are always welcome at East Poplarville Veterinary Clinic. Appointments can usually be made for the day you call and are the preferred method for scheduling your visit. Emergency patients will be seen as top priority, followed by those with scheduled non-emergency appointments, followed by those who walk-in and have no appointment scheduled.
For your convenience, "drop-off" appointments are available. A "drop off" means that instead of waiting for an appointment, you can leave your pet with us for a couple of hours. We ask that you plan your drop off sometime in the morning so that our veterinarian can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor has completed the examination, we will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date if you choose to drop off your pet.
For the safety and comfort of all clients and patients at East Poplarville Veterinary Clinic, all pets must be restrained on a leash or inside a carrier. If you find yourself without a leash, we can provide one for you at no cost.
Please ask owners before allowing your dog to make contact with their dog. Please do not allow your children to approach any pet in our waiting room without asking the owner first. Kindly walk your dog on the grassy area at the end of the parking lot before entering the clinic, giving them the chance to eliminate. Should you use a retractable leash, please be sure that the leash is in the LOCKED position on the shortest length while inside the clinic. Please do not leave your pet(s) or children unattended in the building.
Please let the staff know upon scheduling your appointment of financial constraints. This better allows us to go over our options with you before your scheduled appointment. Prior to your pet's treatment, we encourage you to ask for a treatment plan. Allow the doctor to perform his examination so a treatment plan may be created specifically for your pet. (Please understand that an accurate treatment plan cannot be given via telephone.)
Payment is required when services are rendered. In order for us to focus on our patients’ needs, customer service, and minimizing costs, we do not bill. If you have forgotten your wallet or check book at home, we will gladly provide an hour of daycare at no charge to you while you retrieve it from home. Our practice accepts Visa, Mastercard, Discover, American Express, Care Credit, Debit Cards, Cash and checks with a valid photo ID. Returned checks will incur a $35 returned check fee. Please do not be offended if our staff members ask you for your ID upon check out. Some policies require that an ID be presented when using credit cards. This is for your protection and ours.
When unexpected illness strikes a pet, unexpected expenses strike as well. We understand this and proudly accept the Care Credit card. Care Credit is subject to credit approval. CLICK HERE to apply for the Care Credit card.
Cell Phone Etiquette
Please turn off or silence your cell phone upon entering the building. Should you receive a call that you must take, kindly step outside the building. Please do not use your cell phone in any way while in the exam room with the doctor.
East Poplarville Veterinary Clinic offers the lowest prices possible that allow us to provide quality care to our patients, pay a living wage to our employees, and pay our bills. Simply put, we cannot discount services any more than we already have.
Pet insurance is a great financial resource to prepare yourself for unexpected veterinary bills. It works by reimbursing you for your veterinary costs. We ask that you research each company to see what is right for you and your pet. Please see the list of pet insurance providers listed below.
We often get questions from clients concerning prescription refills, particularly when owners have to bring their pet back to see the veterinarian before the medication can be refilled. Medication may only be refilled when prescribed by a veterinarian for animals under his care. It is against federal and state law for a veterinarian to supply drugs without seeing and examining the pet for which he is prescribing.
What does this mean to an East Poplarville Veterinary Clinic client?
- Your pet must have initially been seen for a condition by our veterinarian who prescribed the medication.
- For prescription refills, including prescription diets (with the exception of topical flea treatments) your pet must have been seen by our veterinarian within the last 6 to 12 months. The time range of the exam is based upon the condition and/or medication. With some medical conditions the time frame may be even shorter.
- Drugs cannot be supplied for friends of clients.
- Drugs cannot be dispensed to anyone under the age of 18 years.
- Drugs cannot be supplied on behalf of another veterinarian without the pet being seen and/or a prescription order being sent to our office.
Our goal at East Poplarville Veterinary Clinic is to provide your pet with the highest quality of veterinary care. Therefore, the frequency of check-ups depends on the nature of your pet's condition and the drugs being provided. If we ask you to bring your pet back to see the veterinarian before issuing a repeat prescription, you can rest assured that it is only in the best interest of your pet's health.
Our staff is not allowed to dispense any medications without the specific consent of a veterinarian who must decide whether an examination is required. Please allow 24 hours for prescription refills to ensure that your wait time is minimized upon arrival to pick up the medication. For prescription diet refills, we receive an order once a week; currently that order is delivered on Thursdays. Please order your prescription diet no later than noon on Wednesday for a Thursday delivery.